Frequently Asked Questions (FAQs)

Programmes

Can my child consult you on questions done outside class?


Yes, of course! We highly encourage students to do up extra questions beyond classes. Practice makes perfect, and we want our students to know that if they are willing to make the effort to do so, we will support them fully.




How can my child improve on his/her foundation?


We strongly encourage students to do extra practices at home and we will be here giving them full support to help them progress. Students can arrange for free one-to-one physical consultation sessions with Ms Suzanne, and all students/parents also get Ms Suzanne's personal number for WhatsApp consultations. Simply snap and send a photo of the questions to consult her and she will reply all questions asap, latest by the end of the day. (We are extremely supportive of your child's extra effort.) Parents and students have found this to be extremely useful, and Ms Suzanne spends an average of 6 hours a week answering students questions. Sometimes you may even catch her at 11 p.m. doing a WhatsApp consultation with her secondary school students.




How are fees calculated?


Tuition fees are billed at the start of each month based on the number of lessons in each month.

For students who enroll in the middle of a month, the fees will be pro-rated accordingly.




What is included in the material fee?


The material fee of $50 will cover all materials used in class. This includes our Topical Series, SA1/SA2 Revision Packages and all diagnostic tests/mock tests/revision papers done in class.




What is the withdrawal policy like?


If your child wishes to withdraw from his/her class, you may contact us directly and instant withdrawal will be accepted. There is no mandatory notice period and we will issue you a refund for the fees that you have paid for any remaining classes.

Time and money is of essence and we do not believe in locking your child down. If you find that we are not a good fit, we will fully support your decision in finding an alternative that works for your child.





Student Support and Fees

Can my child consult you on questions done outside class?


Yes, of course! We highly encourage students to do up extra questions beyond classes. Practice makes perfect, and we want our students to know that if they are willing to make the effort to do so, we will support them fully.




How can my child improve on his/her foundation?


We strongly encourage students to do extra practices at home and we will be here giving them full support to help them progress. Students can arrange for free one-to-one physical consultation sessions with Ms Suzanne, and all students/parents also get Ms Suzanne's personal number for WhatsApp consultations. Simply snap and send a photo of the questions to consult her and she will reply all questions asap, latest by the end of the day. (We are extremely supportive of your child's extra effort.) Parents and students have found this to be extremely useful, and Ms Suzanne spends an average of 6 hours a week answering students questions. Sometimes you may even catch her at 11 p.m. doing a WhatsApp consultation with her secondary school students.




How are fees calculated?


Tuition fees are billed at the start of each month based on the number of lessons in each month.

For students who enroll in the middle of a month, the fees will be pro-rated accordingly.




What is included in the material fee?


The material fee of $50 will cover all materials used in class. This includes our Topical Series, SA1/SA2 Revision Packages and all diagnostic tests/mock tests/revision papers done in class.




What is the withdrawal policy like?


If your child wishes to withdraw from his/her class, you may contact us directly and instant withdrawal will be accepted. There is no mandatory notice period and we will issue you a refund for the fees that you have paid for any remaining classes.

Time and money is of essence and we do not believe in locking your child down. If you find that we are not a good fit, we will fully support your decision in finding an alternative that works for your child.





Classes

Can my child consult you on questions done outside class?


Yes, of course! We highly encourage students to do up extra questions beyond classes. Practice makes perfect, and we want our students to know that if they are willing to make the effort to do so, we will support them fully.




How can my child improve on his/her foundation?


We strongly encourage students to do extra practices at home and we will be here giving them full support to help them progress. Students can arrange for free one-to-one physical consultation sessions with Ms Suzanne, and all students/parents also get Ms Suzanne's personal number for WhatsApp consultations. Simply snap and send a photo of the questions to consult her and she will reply all questions asap, latest by the end of the day. (We are extremely supportive of your child's extra effort.) Parents and students have found this to be extremely useful, and Ms Suzanne spends an average of 6 hours a week answering students questions. Sometimes you may even catch her at 11 p.m. doing a WhatsApp consultation with her secondary school students.




How are fees calculated?


Tuition fees are billed at the start of each month based on the number of lessons in each month.

For students who enroll in the middle of a month, the fees will be pro-rated accordingly.




What is included in the material fee?


The material fee of $50 will cover all materials used in class. This includes our Topical Series, SA1/SA2 Revision Packages and all diagnostic tests/mock tests/revision papers done in class.




What is the withdrawal policy like?


If your child wishes to withdraw from his/her class, you may contact us directly and instant withdrawal will be accepted. There is no mandatory notice period and we will issue you a refund for the fees that you have paid for any remaining classes.

Time and money is of essence and we do not believe in locking your child down. If you find that we are not a good fit, we will fully support your decision in finding an alternative that works for your child.





Tutor Suzanne

Tutor Suzanne specializes in primaryand secondary school math and science tuition programme, guiding student towards achieving their desired results in PSLE.

Location 

Blk 662C Jurong West Street 64

Singapore 643662

Get in Touch

(+65) 8448 5543

learn@tutorsuzanne.com

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